Refund & Replacement Policy

At Phantoms Tech, we aim to provide a smooth and reliable purchasing experience. Please read the following policy carefully regarding returns, replacements, and warranty coverage.

1. Return & Replacement Policy

Replacement will be processed only if:

• The product is DOA (Dead on Arrival).
• The product is not physically damaged or tampered with while in your possession.
• The product is returned in original condition with:
  • Manufacturer’s box
  • MRP tag
  • User manual
  • Warranty card
  • All original accessories intact
• An unboxing video from the moment of delivery (with the original sealed packaging) is provided as proof of the condition.

Time Window for Replacement:

• Components only: Replacement request must be raised within 3 days of delivery.
• Complete PC builds: Replacement request must be raised within 7 days of delivery.

Beyond this period, manufacturer warranty applies, and service must be claimed directly through the authorized service center of the respective brand.

Note:

• Goods once sold will not be returned or exchanged.
• Invoices once generated cannot be modified or cancelled.
• Physical damage, mishandling, or tampering of warranty labels voids eligibility for replacement.

2. Installation Advisory

All components and PCs sold by Phantoms Tech must be installed by a technically qualified PC hardware engineer. Improper installation may void the warranty.

3. Warranty Policy

• All products are sold with a carry-in warranty unless otherwise stated.
• Warranty terms are as per the manufacturer’s policy and may include:
  • Direct brand support
  • Distributor warranty centers

Warranty Terms Include:

• Physical damage (burnt parts, broken pins, cracked casings, tampered seals, etc.) will void warranty.
• Warranty is against manufacturing defects only.
• Warranty will be denied if the product is found to be:
  • Mishandled or improperly installed
  • Damaged due to electrical surges or user error
• Customer is responsible for both-way shipping to service centers.
• For warranty service, a copy of the invoice and delivery challan must be provided.

Note: Products returned for warranty must include all original items, including packaging, manuals, and accessories. Incomplete returns will be rejected.

4. Refund Policy

Refunds are provided only in the following conditions:

• If the product is Out of Stock after purchase.
• If the return is approved after inspection.

Refund Processing:

• Once your return is received and approved, the refund will be credited to your original payment method within 3–5 business days.
• It may take up to 7 working days for the refund to reflect in your bank or card account.

Refund Deductions:

• If a refund is requested after the order is placed, a 2.5% deduction will be applied to account for payment gateway surcharges.

Late or Missing Refunds:

1. Check your bank or card account.
2. Contact your bank or card provider.
3. If the issue persists, reach us at support@phantomstech.in.

5. Delivery & Processing Time

• Orders are usually processed within 24–48 hours, provided items are in stock and payment is verified.
• Orders are not processed on weekends or public holidays.
• Delivery timelines depend on location. A tracking ID will be provided once shipped.

Disclaimer: Phantom Tech is not responsible for delays caused by courier services. Delivery issues are subject to the courier company's terms.

6. Pricing & Product Listing Disclaimer

• Prices, specifications, and availability are subject to change without prior notice.
• Phantom Tech is not liable for typographical errors, inaccurate product descriptions, or image discrepancies.
• In the event of incorrect pricing or listing, Phantom Tech reserves the right to cancel the order and issue a full refund.

7. Physical Damage Policy

• Physical damage voids all warranties and return eligibility.
• Examples include: chipped CPUs, bent pins, burnt components, improper cooler installations, etc.
• Products returned with signs of physical abuse will be rejected and shipped back at the customer’s expense.

8. Out-of-Stock Orders

• If a product is unavailable after your order is placed, Phantom Tech reserves the right to cancel the order and refund the full amount.
• Notification will be sent via email upon cancellation.

Contact Us

For questions or concerns about returns, refunds, or warranties, contact us at:

• Email: support@phantomstech.in
• Website: www.phantomstech.in